Tag: Virtual Receptionist

7 Disadvantages Of Using A Free Virtual Receptionist

Virtual phone number

The power to send calls and messages is completely in your hands. Through this software, getting work done becomes quicker and easier. The jobs can easily be sent to the VR with just a click of a button.Free Virtual Receptionists use specific software’s that is connected to your phone system and computer.

You can re-route the calls or mails to the receptionist just as you would to a traditional one. The VRs then sent a prompt reply or message to the right person in the company or outside of it.

Issues with free VRs

However, it is important to note that since most VRs are paid, a free VR may not be as useful as one on contract. And that is why there are certain cons that are associated when using a free VR to tend to business needs.

Some of these are as follows:

1 Reliability

The reason why free virtual assistants are not too reliable is because they are, well, free. And free is often associated with cheap. Therefore, the service may not be as top-notch as one would expect it to be. Plus, most that are available in the market are trial versions. Which means you won’t be entitled to its complete services.

2 Poor response

Most companies that provide free VR services may not be as dedicated to your business as a paid VR. That is because a VR depends on many resources which cost money. And since these resources are more or less reserved for businesses who really need them, a lack of response on their part can be expected. If it is for a trial, then it may be beneficial for you. Otherwise, you may want to spend money and settle for a paid VR service.

3 Does not provide the complete picture

Picture this. You are a new company and would like to hire a Virtual Receptionist for his services. However, you are also short of money and do not really know how a VR works. So, you settle for a free VR or a trial version of an original one and you end up being dissatisfied with what you receive.

It can change your perspective and that may not be a good thing. Times are changing, and smart business strategy is the key to growth. But if you get stuck on a particular notion, then your business can take a bad hit.

4 Logistical short comings

Physical collaboration will always have a greater impact than technological interactions because of one simple reason – physical interaction cannot be disrupted during an important meeting. Technology has a tendency to fail, no matter how small the chances might be.

But in a physical interaction, the only way something can disrupt the communication is if a major problem occurs.Meetings are based on timings and communication and when both do not take place smoothly, businesses take a hit.

5 Dealing with the language barrier

Free VRs work from a number of countries around the world and sometimes, miscommunications occur due to language barriers. It’s not just restricted to grammar and diction but also includes cultural and social nuances as well.

Although the VR cannot be blamed for such shortcomings, these problems do exist and you as a leader must find a way to work around it. Also, keep in mind that free services are often not the best option to entrust communications.

6 Risk of data security

It is possible that a free VR won’t be as dedicated to your campaign as other employees within the organization. And even when he does there is a risk of the data getting leaked out to the public. After all, VRs will be in charge of sensitive information and some of it might be enough to put the company at risk.

7 Research before you Hire

It is always important to do a background check before hiring a free VR. Job experiences and recommendations are a plus. A VR with credible background is easier and safer to work with than a new one.

Top Services Of Virtual Receptionist

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Each virtual receptionist account is set up to meet the needs of your business.Virtual receptionist is a great alternative to having an actual employee. Many companies have employees that are under performing on the job every day. They spend money and time to recruit, hire and train new employees. After someone is hired into a position, you will need to wait for them to get up to speed. The liability and expense of the new employees can be more of a hassle to a company.

A virtual receptionist is an phrase used in the business sense that refers to an individual who answers phones or performs the duties of an on-site receptionist, but is not actually located at the primary business’s location. Customer service representatives, answering service agents, and even appointment schedulers could all be classified as a virtual receptionist if they are working off-site or at a remote location. In the majority of cases, the receptionist is working from a home office.

SOME OF THE VIRTUAL RECEPTIONIST SERVICES ARE AS FOLLOWS:

1 Customary Greeting:

Customer interaction is an experience and correctly greeting the customer will shape the first impression about your company. At ExpertCallers, we record customized greetings to ensure the customer is treated professionally and routed to the point of contact at the earliest.

2 Your Way of Call Routing

We can route each call the way you want. We believe, treating every call uniquely is important. That’s why we enable the companies to set rules to route the customer according to type of caller, time of calling and many other criteria. And, all this can be updated as and when required on the dashboards.

3 Refined Call Screening

This feature helps you to avoid those intruding unwelcomed calls, as we screen the calls on the basis of specific time and route calls or voicemails to precise departments and people.

4 Instant Connection

Our click-to-call feature, provides rapid and easy web to phone connection within no time, thereby providing a better avenue for customer to connect.

5 Automatic Call Recording

Every call will be recorded effectively and can be used for quality, training and compliance purposes in future.

6 Effective Multi-level IVR

We provide round-the-clock IVR, which provides limited prompts and enable customer to reach the desired person quickly.

7 Real-time Analysis and Report generation

We empower the companies with real-time data and encourage them to analyse it to streamline the operations.